About Us
Customer Support
Welcome to Rising Mountain, our vibrant collaborative hub! We are an enthusiastic team of creative individuals passionate about bringing you sustainable artisanal products. Our mission is to delight you with unique, handcrafted items, plants nurtured in a thriving ecosystem, and seasonal seeds that are not just beautiful also kind to the planet. If you have any questions about our beautiful co-creations or your shopping experience, we’re here for you! Your satisfaction means the world to us!
Sustainability & Security
At Rising Mountain, we are committed to protecting your privacy and ensuring the security of your personal information. We use secure payment gateways and encryption to safeguard your data. Our privacy policy outlines how we collect, use, and store your information, and we assure you that your trust in us is well-placed. We believe in transparency and accountability when it comes to handling your data.
Wholesale Partnerships
Are you a retailer interested in partnering with us to showcase our exquisite products in your store? We welcome wholesale inquiries and collaborations. Let's work together to bring sustainable artisanal goods to a broader audience. Contact us to learn more about our wholesale terms and how we can support your business.
Payment Options
- Secure Transactions
Flexible Checkout
Global Payment Support
Privacy Policy
The Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from Rising Mountain.life website.
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Personal information we collect:
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Upon visiting the site, we automatically collect certain information about the device used, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, along with information about how you interact with the site. This is known as 'device information.
How do we use your personal information?
Order information what is collected is generally to fulfil any orders placed through the site, this includes processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmation/s. Additionally, we use this Order information to:
- Screen orders for potential risk or fraud
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Communicate with you.
Note: We use the Device information that we collect to help us screen for potential risk and fraud, particularly your IP address, and more generally to improve and optimise our site e.g by generating analytics about how our customers browse and interact with the site and to assess the success of any marketing and advertising we utilise.
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Sharing your personal information
This website may contain links to other website and may use some third party applications offered through Wix.com Rising Mountain is not responsible for the privacy policies or practices of any third party.
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Updating This Statement
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Rising Mountain reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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Cookies
A 'Cookie' is a packet of information that allows the server to identify and interact more effectively with your computer.
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When you use this website, we send you a cookie that gives you a unique identification number. A different identification number is sent each time you use our website. Cookies do not identify individual users, although they do identify a user's browser type and your internet service provider (ISP).
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You can configure your browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your browser instructions to learn more about these functions.
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To evaluate the effectiveness of our web site advertising, we may use third parties to collect statistical data. No personal data is collected on these occasions.